h31 Privacy Policy

1️⃣ Who We Are and How to Contact Us

h31 operates the online casino and sports betting platform accessible at h31.games, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. h31 acts as the data controller for all personal information collected through the platform. If you have any questions, concerns, or requests relating to this Privacy Policy or to your personal data, please contact us at:

2️⃣ What Personal Data We Collect

h31 collects personal data in the following categories depending on how you interact with the platform:

• Identity data: Full legal name, date of birth, gender, nationality, and national ID (NID) or passport number collected during account registration and KYC verification.
• Contact data: Mobile phone number and email address used to communicate with you about your account, transactions, and platform updates.
• Financial data: Mobile banking account references (bKash, Nagad, Rocket, Upay) and supported bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, and others) used to process deposits and withdrawals. Full payment credentials are never stored on h31 servers — transactions are handled via our secure payment partners.
• Technical data: IP address, device type, browser type and version, operating system, session duration, and pages visited. This data is collected automatically when you use the h31 platform.
• Usage data: Game history, betting records, wagering amounts, win/loss records, session timestamps, and bonus redemption history. This data is required for responsible gaming monitoring and dispute resolution.
• Communications data: Records of your correspondence with h31 support, including chat transcripts and email exchanges, retained for quality assurance and dispute purposes.
• Verification documents: Scanned or photographed copies of identity documents submitted during KYC review. These are stored securely and accessed only by authorised verification staff.

h31 does not collect sensitive personal data such as biometric data, health information, political opinions, or religious beliefs.

3️⃣ How We Collect Your Data

h31 collects personal data through the following methods:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically via cookies, server logs, and analytics tools when you browse or use the h31 platform.
• Third-party sources: Identity verification data obtained from licensed KYC service providers where permitted, and fraud-prevention signals from payment network partners.

4️⃣ How We Use Your Personal Data

h31 uses your personal data exclusively for the following purposes:

• Creating and managing your h31 account, including verifying your identity and age (21+ requirement).
• Processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and supported bank transfers.
• Delivering the games, betting markets, and promotional offers available on h31.
• Detecting and preventing fraud, money laundering, underage gambling, and other prohibited activities.
• Monitoring gameplay for responsible gaming purposes, including enforcing deposit limits and self-exclusion requests.
• Communicating with you about your account, transactions, security alerts, and platform changes.
• Resolving disputes, investigating complaints, and responding to regulatory or legal requests.
• Improving platform performance, user experience, and game offerings through anonymised analytics.
• Sending promotional communications where you have opted in — you may opt out at any time by contacting support.

h31 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

5️⃣ Legal Basis for Processing

h31 processes your personal data under the following legal bases:

• Contract performance: Processing necessary to provide the h31 service you signed up for, including account management, game delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML), know-your-customer (KYC), age verification, and financial record-keeping obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and general service improvement — where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and optional cookies, where you have given explicit consent. You may withdraw consent at any time without penalty.

6️⃣ Cookies and Tracking Technologies

h31 uses cookies and similar technologies to operate the platform and improve your experience. The categories of cookies used are:

• Essential cookies: Required for the platform to function correctly — these include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies: Used to understand how players navigate the platform so we can improve usability and performance. These are anonymised and aggregate in nature.
• Preference cookies: Store your platform preferences such as language and notification settings between sessions.
• Marketing cookies: Only placed where you have given consent. These are used to measure the effectiveness of h31 promotional campaigns.

You can manage your cookie preferences at any time through your device browser settings. Disabling essential cookies will prevent certain platform features from working correctly.

7️⃣ Sharing Your Data With Third Parties

h31 does not sell your personal data. We share data only in the following limited and controlled circumstances:

• Payment processors: Transaction data is shared with bKash, Nagad, Rocket, Upay, and supported banking partners solely to complete deposits and withdrawals.
• KYC and identity verification providers: Identity documents and personal details are shared with licensed KYC service providers to fulfil age and identity verification obligations.
• Game software providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive pseudonymised player identifiers necessary to deliver their games and maintain game integrity.
• Fraud and security services: Anonymised or pseudonymised technical data may be shared with security partners to detect and prevent fraudulent activity.
• Legal and regulatory authorities: Where h31 is required by law, court order, or regulatory direction to disclose information, we will comply with such obligations and notify the player where permitted to do so.

All third-party processors engaged by h31 are bound by contractual data protection obligations consistent with the standards set out in this Privacy Policy.

8️⃣ Data Security

h31 implements a layered security architecture to protect your personal data:

• SSL/TLS encryption: All data in transit between your device and h31 servers is encrypted using industry-standard SSL/TLS protocols.
• Encryption at rest: Sensitive stored data, including identity documents and financial records, is encrypted at the database level.
• Access controls: Access to personal data is restricted to authorised h31 staff on a strict need-to-know basis. All staff access is logged and audited.
• Regular security audits: h31 conducts periodic security assessments to identify and address vulnerabilities in our systems.
• Incident response: In the event of a data breach that poses a risk to your rights, h31 will notify affected players and, where required, relevant authorities without undue delay.

While h31 takes all reasonable measures to protect your data, no digital system is entirely immune to risk. Players are encouraged to use strong, unique passwords and to enable account security features such as two-factor authentication where available.

9️⃣ Data Retention

h31 retains personal data only for as long as necessary:

• Active accounts: Data is retained for the full duration of your account's active status.
• Closed accounts: Following account closure, h31 retains transaction records, KYC documents, and communications for a minimum of five years to satisfy financial record-keeping and anti-money-laundering obligations.
• Marketing preferences: Retained until you withdraw consent or until the data is no longer relevant, whichever is sooner.
• Technical logs: Server and session logs are retained for up to 12 months for security and fraud investigation purposes, then deleted or anonymised.

Once the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you.

🔟 Your Privacy Rights

As an h31 player, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data h31 holds about you at any time.
• Right to rectification: You may request correction of inaccurate or incomplete personal data in your account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
• Right to restriction: You may ask h31 to restrict processing of your data in certain circumstances — for example, while a correction request is being assessed.
• Right to data portability: You may request a structured, machine-readable copy of personal data you have provided to h31 directly.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests where you believe your privacy rights override those interests.

To exercise any of these rights, submit a written request to [email protected]. h31 will respond within 5 business days (BST) and will not charge any fee for reasonable requests.

1️⃣1️⃣ Children and Underage Players

The h31 platform is strictly for players aged 21 and above. h31 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under 21, we will immediately suspend the account, refund any real-money balance to the verified payment method, and permanently delete all personal data associated with that account. If you believe a minor has accessed h31, please notify us at [email protected] immediately.

1️⃣2️⃣ Changes to This Privacy Policy

h31 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players via the email address on record and update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of the h31 platform following notification of an update constitutes acceptance of the revised Policy.