Responsible Gaming at h31
Gambling should always be fun. h31 provides every Bangladesh player with the tools, information, and support needed to keep it that way — on your terms, at your pace.
🤝 Our Commitment to Safe Play
At h31, responsible gaming is not a checkbox — it is a core part of how we operate. We believe every player on our platform deserves a safe, fair, and enjoyable experience, and we recognise that for a small number of players, gambling can shift from entertainment to something more serious. That is why h31 has built a comprehensive responsible gaming framework that gives you control over how, when, and how much you play.
This page outlines the tools and policies h31 has put in place to support responsible gaming across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond. Whether you are a regular player who wants to stay in control or someone who feels gambling may be affecting their daily life, this page is your starting point.
Need help right now? If you feel gambling is negatively affecting you or someone close to you, please stop playing immediately and contact our support team at [email protected]. Help is always available — no judgment, no delay.
🔞 Strict 21+ Age Requirement
h31 operates exclusively for adults aged 21 years and above. This is a hard rule with no exceptions. Registering an account on h31 constitutes a declaration that you meet this age requirement. h31 enforces age verification at multiple points: during account registration, during KYC review, and at random intervals for existing accounts.
If h31 has reasonable grounds to suspect that a registered player is under the age of 21, the account will be suspended immediately pending verification. Any real-money balance held in an underage account will be refunded to the verified payment source, and the account will be permanently closed.
Parents and guardians: If you share a device with a minor, please ensure they cannot access your h31 account. Log out after every session and never store your login credentials where a child could access them. If you suspect a minor has used an h31 account, report it immediately to [email protected].
🧰 Your Responsible Gaming Toolkit
h31 gives every registered player direct access to the following responsible gaming tools. These can be activated at any time by contacting our support team at [email protected].
Deposit Limits
Set a daily, weekly, or monthly cap on how much BDT you can deposit into your h31 account. Once a limit is active, it cannot be increased for 72 hours — giving you time to reflect before raising your spending ceiling. Lowering a limit takes effect immediately.
Available on requestSession Time Limits
Set a maximum session duration so h31 automatically logs you out after a defined period — for example, one hour or two hours per day. When your session limit approaches, h31 will display an on-screen reminder so you can make an informed choice to continue or stop.
Available on requestCooling-Off Period (Time-Out)
Take a short break from h31 for a defined period — 24 hours, 3 days, 7 days, or 30 days. During a time-out, your account is locked for gameplay and deposits. Promotional communications are also paused. Your account data is retained and restored when the time-out expires.
Immediate effectSelf-Exclusion
Self-exclusion is a serious, longer-term tool for players who feel they need a substantial break. You may request self-exclusion for periods of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account is fully suspended — you will not be able to log in, deposit, bet, or receive marketing from h31.
Cannot be reversed earlyAccount Activity Review
At any time, you can request a summary of your h31 account activity — including total deposits, total withdrawals, net win/loss over any period, and session history. Reviewing this data regularly is one of the most effective ways to stay in control of your gambling behaviour.
Available on requestReality Check Reminders
Enable periodic pop-up reminders that appear during gameplay showing how long you have been playing and your net position for the session. These reminders interrupt the flow of play intentionally — a short pause to reconnect with reality before deciding whether to continue.
Available on request৳ Understanding Deposit Limits
Deposit limits are one of the most practical tools available to h31 players. They work as a hard cap on incoming funds via bKash, Nagad, Rocket, Upay, and bank transfer. Here is how the three limit types work in practice:
Important: Increasing a deposit limit requires a mandatory 72-hour cooling-off period before the new, higher limit takes effect. This delay is intentional — it is designed to prevent impulsive decisions made during a losing session from compounding further losses.
🚪 How Self-Exclusion Works
Self-exclusion is a commitment to stop gambling on h31 for a defined minimum period. It is designed for players who believe they have lost control or who want to take a significant, structured break. Once activated, self-exclusion cannot be reversed before the chosen period ends — and h31 will honour this restriction without exception.
📋 What Happens During Self-Exclusion
- Your h31 account is immediately suspended — no login, no gameplay, no deposits.
- All pending withdrawal requests are processed and paid out to your verified payment method.
- h31 will remove you from all marketing lists — no promotional emails, no SMS offers, no bonus notifications.
- Your account data and history are securely retained so they are available if you choose to return after the exclusion period ends.
- A permanent self-exclusion means your account is closed for good. If you later wish to create a new h31 account, you will need to undergo a fresh identity verification process, and h31 reserves the right to decline re-registration for players who chose permanent exclusion.
📝 How to Request Self-Exclusion
Send a written request to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion period you are requesting (6 months, 1 year, 2 years, or permanent). h31 will process and confirm your self-exclusion within 24 hours of receiving your request, and the restriction will be applied to your account immediately upon confirmation.
⚠️ Recognising a Gambling Problem
Problem gambling can affect anyone, regardless of income, education, or background. The first step toward help is recognising that an issue exists. h31 encourages all players to regularly ask themselves the following questions honestly. If you answer "yes" to several of these, it may be time to use one of the tools above or speak to a support professional.
Self-Assessment: Ask Yourself These Questions
- Stop playing immediately and take a cooling-off period or self-exclusion.
- Talk to someone you trust — a family member, friend, or counsellor.
- Contact the h31 support team — we will help you activate the right tools without pressure.
- Consider reaching out to a professional helpline or mental health support service in your area.
📐 Principles of Responsible Play
Responsible gaming starts with a healthy mindset. h31 encourages every player across Bangladesh to approach gambling with the following principles in mind:
🎯 Gambling Is Entertainment, Not Income
Treat every session on h31 as a form of entertainment — like going to a cinema or a sporting event. Set a budget before you start and accept that this budget may be spent entirely. Never gamble with money you cannot afford to lose, and never treat gambling as a strategy for generating regular income.
⏰ Set Time Boundaries Before You Start
Decide how long you will play before you open the h31 app. Use your phone's built-in screen-time tools or h31's session limit feature to enforce this boundary. Taking regular breaks — even a five-minute pause every hour — helps you maintain perspective and make clearer decisions.
🧠 Never Chase Your Losses
Chasing losses is one of the most common and damaging patterns in problem gambling. If you have reached your session budget, stop — regardless of whether you are ahead or behind. The next bet does not know about previous bets, and no strategy can guarantee a win. Accept the result of each session and walk away with your limits intact.
🚫 Never Gamble Under Emotional Stress
Gambling while upset, anxious, depressed, or under the influence of alcohol or other substances leads to poorer decisions and higher risk-taking. h31 strongly advises against playing during periods of emotional difficulty. If you feel distressed, use the time-out feature to lock your account until you are in a calmer state of mind.
💬 Contact h31 Support
Our responsible gaming support team is available to help you activate any of the tools described on this page, review your account activity, or simply listen if you need to talk through a concern about your gambling behaviour. There is no judgment and no pressure — only practical, confidential support.
Reach Our Responsible Gaming Team
Send us an email at any time. We respond to all responsible gaming enquiries within 24 hours (Bangladesh Standard Time, UTC+6). Your communication is kept strictly confidential.
[email protected]📩 What to Include in Your Message
- Your registered h31 username or the mobile number linked to your account.
- The tool or action you are requesting (deposit limit, time-out, self-exclusion, activity review, etc.).
- Any relevant details about your situation — as much or as little as you are comfortable sharing.
h31 will never share the content of responsible gaming communications with third parties, except where legally required. All requests are handled by trained support staff, not automated systems.
Play Smart. Play Safe.
Responsible gaming and great entertainment go hand in hand at h31. When you are ready to play, explore our full game library — slots, live casino, cricket betting, and more — all in BDT, all on mobile.
Explore h31 Casino Visit Our FAQ